Terms of Service

1. Who we are and what we do

ISLA Dominicana is operated by the operator named at the end of this page (the “Operator”, “we”). The Platform is a marketplace and an intermediary: we present services offered by independent local providers (“Partners”), receive inquiries, and help arrange bookings. We are not the provider of the transfers, tours, activities or accommodation presented on the Platform.

2. The service provider is the Partner

The contract for the actual service — a transfer, tour, activity or stay — is between you and the Partner who delivers it. The Partner is responsible for providing the service as described and for its safety requirements, vehicles, vessels, licences and insurance. We select Partners carefully, but we do not operate their services.

3. How booking works — human confirmation first

You send an inquiry with the service, date and details you need. A human on our team then checks real availability and the final price with the Partner. Only after the Partner confirms do we send you a booking confirmation stating the final price and exactly what is included.

No payment is requested, and no amount is charged or promised, before this confirmation. If the Partner cannot confirm, we offer alternatives or close the inquiry — at no cost to you.

4. Prices

Prices on the Platform are retail prices in US dollars unless stated otherwise. The price in your booking confirmation is final: it includes our service fee (commission), and any amount payable locally to the Partner is stated in the confirmation before you pay. We never add undisclosed charges at checkout.

5. Payments

Where a deposit or prepayment applies, the confirmation states the amount, what it covers and when the balance is due; the balance may be payable to the Partner at the time of the service, as stated in the confirmation. The payment methods and links provided in your confirmation are the only official payment channels — never pay to personal accounts or to links sent from other addresses.

6. Your responsibilities

Provide accurate contact details and correct booking information (names, dates, flight numbers, hotel, number of guests, ages of children). Arrive at the agreed meeting point on time; for transfers and tours, missing the agreed meeting time or place may be treated as a no-show under the Cancellation & Refund Policy. During the service, follow the Partner’s safety instructions.

7. Changes, problems and our help

If something goes wrong, contact us first: we will liaise with the Partner to rebook, fix the issue or, where the Cancellation & Refund Policy provides, refund you. If a Partner cancels or cannot deliver the service, you may choose a replacement service of equal value or a full refund of the amounts paid for that service.

8. Liability

To the maximum extent permitted by applicable law, our liability in connection with a booking is limited to the service fee (commission) we received for that booking; the Partner is liable for the delivery of the service itself. Nothing in these terms limits liability that cannot be limited by law.

9. Changes to these terms; contact

We may update these terms from time to time; the version published on this page at the moment of your booking applies to that booking. Questions about these terms: contact the Operator at the email address below.