Cancellation & Refund Policy
One standard applies everywhere on ISLA Dominicana, unless a stricter Partner term is shown on the service card (see section 3). The policy that applies to your booking is restated in your booking confirmation before you pay.
1. Free cancellation up to 24 hours before
You may cancel any confirmed booking free of charge up to 24 hours before the scheduled start of the service. Any amount already paid for that service is refunded in full.
2. Pay-later bookings are charged at 72 hours
Some bookings are confirmed without immediate payment (“pay later”). For pay-later bookings, the amount due is charged 72 hours before the service start. Cancelling before that charge is free of charge; after the charge, section 1 continues to apply up to the 24-hour deadline.
3. Partner-specific terms prevail
A small number of services — for example, private yachts or peak-date events — carry stricter cancellation terms set by the Partner. Those terms are shown on the service card and restated in your booking confirmation before any payment. Where they differ from this policy, the disclosed Partner terms apply to that booking.
4. Late cancellation and no-show
Cancelling less than 24 hours before the service, or failing to appear at the agreed meeting point and time, may result in the deposit or the charged amount being retained, as stated in your confirmation. Where the Partner allows it, we will always try to rebook you first.
5. If the Partner cancels, or weather intervenes
If the Partner cancels, or a service cannot be operated safely — for example, a port closure or dangerous weather — you choose: a replacement service of equal value, a new date, or a full refund of the amounts paid for that service.
6. How to cancel; refund timing
To cancel, reply to your confirmation email or message us on the contact shown in your confirmation, stating your booking code. Approved refunds are made to the original payment method; please allow up to 10 business days for the refund to appear, depending on your bank.
Operator
Legal name: Probcapital LLC
Address: 8 The Green, Suite B, Dover, DE 19901, USA
Contact email: hola@islapuntacana.com